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Implementation Lessons on Basic Features of Cash & Counseling Programs

 Many of the basic features initially adopted by the Cash and Counseling demonstration programs functioned well; others did not. Based primarily on interviews with demonstration staff and other stakeholders, this paper draws lessons from their learning process on the design of basic features. The lessons pertain to cooperating with existing service providers; outreach and enrollment; counseling and fiscal services; consumer spending plans and allowances; controlling program costs; and preventing misuse of the allowance and exploitation of the consumer.