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Resources & Publications

 

A Guide to Quality in Consumer Directed Services

 A practical handbook on ensuring and improving the quality of services. This guide is based on a philosophy that the views of the major program stakeholders -consumers, families, program staff, regulators, funders- are the necessary starting point for the design of a quality system.
Author(s): Robert Applebaum, Barbara Schneider, Suzanne Kunkel, Shawn Davis
Source(s): Scripps Gerontology Center
Guide (165pgs, 3.22 MB)
Guide (165pgs, 7.44 MB)